Last updated: 10 September 2026 1. Scope This policy applies to products delivered after checkout or under an accepted quotation. It forms part of our Terms & Conditions. If an accepted written quotation contains specific delivery terms, those terms apply to that order to the extent that they are lawful. 2. Delivery areas and charges The checkout only accepts provinces that are currently enabled for delivery. Available areas may change as courier coverage changes. The delivery charge, including any free-delivery threshold or promotion, is calculated and shown before you place the order. We will not add an undisclosed delivery charge after checkout without your agreement. 3. When delivery preparation starts An order is not packed, released to a distributor or sent to a courier until payment is confirmed. For EFT, please pay immediately using the order number as the reference. Uploading proof does not itself confirm payment; processing begins only after the funds have reflected in our bank account and finance has verified them. Product availability remains subject to confirmation until the order is accepted for fulfilment. 4. Delivery estimates and agreed dates Any product-page or checkout estimate is a planning estimate unless we expressly confirm a delivery date or period. Once an order is accepted, we will provide available tracking or status updates through your account or contact details. We will deliver at the agreed place and on the agreed date or within the agreed period. If no date or period was agreed, delivery will take place within the period required by South African law. 5. Correct delivery information You must provide a complete physical delivery address, postal code, working South African contact number and any access instructions needed by the courier. Google address suggestions reduce typing errors but do not guarantee courier access or deliverability. Review all populated fields before ordering. Contact support promptly if an address is wrong. We can change an address only before fulfilment or courier handover and may need to re-quote delivery if the destination changes. 6. Receiving an order You or an authorised person should be available to receive the parcel and may be asked for the order number, identification or a signature. Before accepting, check the number of parcels and note visible damage, tampering or shortages on the courier record where reasonably possible. Keep the packaging and contact us promptly with photographs if anything is damaged, missing or incorrect. A failure to note visible damage does not remove any right that cannot lawfully be excluded. 7. Missed or unsuccessful delivery If delivery cannot be completed because the address or contact information is incorrect, access is unavailable, or nobody authorised is present, the courier may try again or return the parcel. We will contact you about the next step. A reasonable additional delivery charge may apply where the failed attempt was caused by information or access within your control, but we will disclose it before arranging redelivery. This does not apply where the failure was ours or the courier's. 8. Delays, unavailable stock and split deliveries Supplier availability, weather, road conditions, security incidents and courier disruptions may cause delays. We will communicate a material delay and provide a revised estimate. We will not substitute a product or split an order in a way that creates an additional charge without your agreement. If we cannot deliver as agreed, you may exercise the cancellation or other remedies available under applicable law, including a refund where required. 9. Risk, ownership and proof of delivery We remain responsible for the goods until they are delivered to you or a person you authorised to receive them, subject to applicable law. Courier scans, recipient details, signatures and delivery photographs may be retained as fulfilment records. Ownership does not pass until full payment has cleared. 10. Collections Collection is available only when expressly offered and confirmed. Wait for confirmation that the order is ready, bring the requested order and identity information, and collect during the agreed period. A collection order is not ready merely because payment was submitted. 11. Cancellations, returns and damaged goods Delivery cancellation rights, cooling-off rights, defective-product remedies and refunds are governed by our Terms & Conditions, Returns and Product Assistance Policy, and applicable South African law. Nothing in this policy limits a consumer right or remedy that cannot lawfully be excluded. 12. Contact For delivery help, contact support@innozanzi.co.za, call +27 71 238 4185, or use /contact. Include your order number, but never send passwords or full banking credentials.