Customer support
Version 1 · Effective 2026/07/24
Where the Consumer Protection Act applies, goods that fail the section 55 standards within six months after delivery may be returned for your choice of repair, replacement or refund under section 56, without penalty and at the supplier’s risk and expense. An assessment does not remove these rights.
Where ECTA section 44 applies, you may cancel an online goods purchase within seven days after receipt without a reason or penalty; only direct return costs may be charged. Refunds are due within 30 days of cancellation. Statutory exceptions may apply. Contact support to arrange your return.
These rights take precedence over any conflicting operational or manufacturer policy. Read the terms.
This operational policy must be reviewed for compliance with applicable South African consumer law. Nothing here limits rights that cannot lawfully be excluded.